The Rusty Coo Privacy Policy

 

Our contact details

Name: Heather Bruce t/a The Rusty Coo

Business Address: 170 Main Street, Lairg, IV27 4AR

Phone Number: 07546 164419

E-mail: therustycoo@gmail.com

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The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details).

• Customer addresses.

• Billing information.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Personal identifiers, contacts and characteristics (for example, name and contact details) for use of delivery, sales, and/or subscription to our email services

• Customer addresses for delivery/billing use.

• Billing information from online sales.

We use the information that you have given us in order to take orders, and send out orders for delivery to the customer.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting: therustycoo@gmail.com.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

 

How we store your personal information

Your information is securely stored on the Wix server.

We keep your name, address and contact details until your account is deleted. We will then dispose your information by deleting it from our database.

We do not sell your data to any third party companies.

 

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you

 

Please contact us at: therustycoo@gmail.com, on 07546 164419, or via post: The Rusty Coo, 170 Main Street, Lairg, IV27 4AR if you wish to make a request.

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at therustycoo@gmail.com, on 07546 164419, or via post: The Rusty Coo, 170 Main Street, Lairg, IV27 4AR.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk